/page/2

Cultural Probe

Cultural Probe

Customer Journey Mapping

Customer Journey Mapping

Experience Prototyping

Experience Prototyping

Personas

Personas

This is a preview of a few methods & tools. These are just rough drafts, so please be aware that there are yet no real names, categories and aims. Furthermore all texts will be exemplified with an illustration, which are also missing in these drafts.

Our question is: What do you think about the structure? Do you know what each method/tool is about when you read the text? Do you like the layout? Please give us feedback either on this site or via twitter to @This_is_SDT (Hashtag: #TiSDT).

Please follow this link for a high-res version: http://www.slideshare.net/MarcStickdorn/tisdt-preview-tools

6 days ago 

Top three methods/tools

Top three methods/tools

Contribution: Service Blueprinting

Contribution: Service Blueprinting

Contribution: Contextual Interview

Contribution: Contextual Interview

We accepted the first three methods and tools on our uservoice forum (http://tisdt.uservoice.com): “Customer Journey Mapping”, “Service Blueprinting” & “Experience Prototyping”! In a few days we will upload an edited version of the accepted methods/tools and ask you to comment on these!

Until then we still want your votes on methods & tools which are not yet accepted and your references, resources, photos, illustrations and other links as comments for the accepted contributions!

Be part of this project and co-create with us the first textbook on service design thinking!

2 weeks ago  1 note

This is a picture of our second dummy. It shows the foldout page presenting all the icons used in the book.

This is a picture of our second dummy. It shows the foldout page presenting all the icons used in the book.

4 weeks ago  1 note View high resolution

Last iteration of methods & tools for #TiSDT - It's time to vote!

http://tisdt.uservoice.com

Vote which methods & tools should be in the book! Add your idea if you miss a certain method or tool, comment if you find mistakes, upload photos to visualise how methods and tools work in practise! Our editorial team gives you feedback which contributions are accepted and which ones are already done! Thanks to the support of Richard White (CEO of uservoice) we have a great tool to do all this! Have a look at the website and find more details how this works! It’s really easy and only takes a few minutes!

But hurry up! We want to publish the book on December 1st and there’s still a lot to do until then.. That’s why there’s again a deadline for the forum: 15 July 2010

1 month ago 

Twitter Research: Do we need a common definition for #servicedesign? #TiSDT

a) Do we need to agree on a common definition for #servicedesign?

or

b) Is #servicedesign rather a new mindset beyond a definition?

What do you think? If you cannot answer a) or b), please add your c) or rephrase the question!

1 month ago 

During research stage, we did interviews and group work about specialised books — about their intention, function, means and efficiency in providing information. Participants came from different backgrounds although everyone had some deeper experience with specialised books. So we put together a group of 25 students, doctors, lawyers and intentionally only two designers.

Some initial questions were: How can we improve a classic text book without ending up in a playful picture-book? How can we provide deeper information more effectively without interrupting reading? How can we keep the seriousness of a boring yet authoritive text book? — and some more in this direction.

These are some pictures from one of the first, wild and open rounds with some students (medicine, law, communication).

1 month ago 

These are pictures from our second dummy which is (hopefully) much closer to the final result.

They show spreads of the third part Cases. The first one illustrates the different stages during the process while the second one gives an overview from the initial problem to the final solution.

1 month ago 

An awkward title!?

  • WHAT WE’VE BEEN ASKED
  • »Why do you choose this awfully long title? Each of the topics of Service Design and Design Thinking is complicated enough. Why confusing the audience like that?«
  • WHAT WE THINK
  • The community around Service Design ist still struggling with exact formulations. Some want to find a completely new name for the things they are doing, some consider themselves as Service Designers, some as Design Thinkers.
  • However, they share the same mindset and by this little irritation we want to emphasise the need to think about an easier and clearer term for this wide field.

1 month ago 

Do you know the Designthinker’s network WENOVSKI? We’ve set up a group referring to the book. Maybe you want to take part in the discussion.

Do you know the Designthinker’s network WENOVSKI? We’ve set up a group referring to the book. Maybe you want to take part in the discussion.

1 month ago  View high resolution

Yay. This is the book’s logo on the wall. The picture is from a presentation where the book and its concept were introduced. The letters are laser-cut from Kapafix and sticked to the wall by tiny magnets. (Unfortunately, somebody touched the capital B, so the Kerning was screwed.)

Yay. This is the book’s logo on the wall. The picture is from a presentation where the book and its concept were introduced. The letters are laser-cut from Kapafix and sticked to the wall by tiny magnets. (Unfortunately, somebody touched the capital B, so the Kerning was screwed.)

1 month ago  View high resolution

A tentative twitter list of all our co-authors …

See who’s contributing to the book on this twitter list.

2 months ago 

twitter hashtag #TiSDT

We appreciate your support.
Please use #TiSDT if you’d like to mention this project on twitter …

2 months ago 

Cultural Probe

Cultural Probe

Customer Journey Mapping

Customer Journey Mapping

Experience Prototyping

Experience Prototyping

Personas

Personas

This is a preview of a few methods & tools. These are just rough drafts, so please be aware that there are yet no real names, categories and aims. Furthermore all texts will be exemplified with an illustration, which are also missing in these drafts.

Our question is: What do you think about the structure? Do you know what each method/tool is about when you read the text? Do you like the layout? Please give us feedback either on this site or via twitter to @This_is_SDT (Hashtag: #TiSDT).

Please follow this link for a high-res version: http://www.slideshare.net/MarcStickdorn/tisdt-preview-tools

Top three methods/tools

Top three methods/tools

Contribution: Service Blueprinting

Contribution: Service Blueprinting

Contribution: Contextual Interview

Contribution: Contextual Interview

We accepted the first three methods and tools on our uservoice forum (http://tisdt.uservoice.com): “Customer Journey Mapping”, “Service Blueprinting” & “Experience Prototyping”! In a few days we will upload an edited version of the accepted methods/tools and ask you to comment on these!

Until then we still want your votes on methods & tools which are not yet accepted and your references, resources, photos, illustrations and other links as comments for the accepted contributions!

Be part of this project and co-create with us the first textbook on service design thinking!

This is a picture of our second dummy. It shows the foldout page presenting all the icons used in the book.

This is a picture of our second dummy. It shows the foldout page presenting all the icons used in the book.

Last iteration of methods & tools for #TiSDT - It's time to vote!

http://tisdt.uservoice.com

Vote which methods & tools should be in the book! Add your idea if you miss a certain method or tool, comment if you find mistakes, upload photos to visualise how methods and tools work in practise! Our editorial team gives you feedback which contributions are accepted and which ones are already done! Thanks to the support of Richard White (CEO of uservoice) we have a great tool to do all this! Have a look at the website and find more details how this works! It’s really easy and only takes a few minutes!

But hurry up! We want to publish the book on December 1st and there’s still a lot to do until then.. That’s why there’s again a deadline for the forum: 15 July 2010

Twitter Research: Do we need a common definition for #servicedesign? #TiSDT

a) Do we need to agree on a common definition for #servicedesign?

or

b) Is #servicedesign rather a new mindset beyond a definition?

What do you think? If you cannot answer a) or b), please add your c) or rephrase the question!

During research stage, we did interviews and group work about specialised books — about their intention, function, means and efficiency in providing information. Participants came from different backgrounds although everyone had some deeper experience with specialised books. So we put together a group of 25 students, doctors, lawyers and intentionally only two designers.

Some initial questions were: How can we improve a classic text book without ending up in a playful picture-book? How can we provide deeper information more effectively without interrupting reading? How can we keep the seriousness of a boring yet authoritive text book? — and some more in this direction.

These are some pictures from one of the first, wild and open rounds with some students (medicine, law, communication).

These are pictures from our second dummy which is (hopefully) much closer to the final result.

They show spreads of the third part Cases. The first one illustrates the different stages during the process while the second one gives an overview from the initial problem to the final solution.

An awkward title!?

  • WHAT WE’VE BEEN ASKED
  • »Why do you choose this awfully long title? Each of the topics of Service Design and Design Thinking is complicated enough. Why confusing the audience like that?«
  • WHAT WE THINK
  • The community around Service Design ist still struggling with exact formulations. Some want to find a completely new name for the things they are doing, some consider themselves as Service Designers, some as Design Thinkers.
  • However, they share the same mindset and by this little irritation we want to emphasise the need to think about an easier and clearer term for this wide field.
Do you know the Designthinker’s network WENOVSKI? We’ve set up a group referring to the book. Maybe you want to take part in the discussion.

Do you know the Designthinker’s network WENOVSKI? We’ve set up a group referring to the book. Maybe you want to take part in the discussion.

Yay. This is the book’s logo on the wall. The picture is from a presentation where the book and its concept were introduced. The letters are laser-cut from Kapafix and sticked to the wall by tiny magnets. (Unfortunately, somebody touched the capital B, so the Kerning was screwed.)

Yay. This is the book’s logo on the wall. The picture is from a presentation where the book and its concept were introduced. The letters are laser-cut from Kapafix and sticked to the wall by tiny magnets. (Unfortunately, somebody touched the capital B, so the Kerning was screwed.)

A tentative twitter list of all our co-authors …

See who’s contributing to the book on this twitter list.

twitter hashtag #TiSDT

We appreciate your support.
Please use #TiSDT if you’d like to mention this project on twitter …

Last iteration of methods & tools for #TiSDT - It's time to vote!
Twitter Research: Do we need a common definition for #servicedesign? #TiSDT
An awkward title!?
A tentative twitter list of all our co-authors …
twitter hashtag #TiSDT

About:

This blog refers to the book project »This is Service Design Thinking« by Jakob Schneider (@jakoblies) and Marc Stickdorn (@MrStickdorn). Estimated publishing date for the book is end of 2010.